Orange (NYSE:ORAN) is one of the world’s leading telecommunications operators with 165,000 employees in 32 countries and a customer base of more than 235 million people. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services.
Prior to implementing a formal project management process, each department within the company was utilizing different project tracking tools, making collaboration and communication nearly impossible. Orange executives knew they needed to standardize the process and the tool to foster a collaborative environment and gain access to real project costs.
Orange came to us for help and implemented WorkOtter© as a cloud-based project portfolio management (PPM) solution. The objective for Orange was to consolidate views on projects for approximately 100 project managers and get everyone using the same tool.
“WorkOtter was flexible, friendly and easy to use and the price was highly competitive. All the basic project management functionality was covered and it had MS Project integration if needed. It was a good tool for high level project planning, tracking and PPM,” said Daniel Heller, Orange director of IT.
The implementation of the system was very short – less than one week. However, roll out to standardize the tool across the company was a longer process dependent on management commitment. We hosted the solution in our privately managed cloud for Orange and remote users were able to access the application from Europe.
“Internal standardization was a long process and the fact that WorkOtter was could-based, flexible and easy to use helped to quickly gain acceptance from the users,” explains Heller. “WorkOtter was easy to maintain and we had very little need for ongoing support. We always had excellent service provided by WorkOtter. They were customer oriented and replied to our requests quickly.”