Express Scripts – Robbye Frank


Express Scripts (NASDAQ: ESRX) Express Scripts manages more than a billion prescriptions each year for tens of millions of patients. Headquartered in St. Louis, Express Scripts provides integrated pharmacy-benefit management services, including network-pharmacy claims processing, home delivery, specialty benefit management, benefit-design consultation, drug-utilization review, formulary management, and medical and drug data analysis services.

The company had a unique need, they were rolling out new CMMi-compliant processes and wanted a solution available to support the process pilot. We worked with Express Scripts to implement WorkOtter© as a cloud-based project portfolio management (PPM) solution and had a hosted environment ready in two weeks. Express Scripts was able to utilize the hosted environment for training and a successful launch.

“WorkOtter was comprehensive enough to provide the features necessary for even the most skilled project managers with ease of use, while providing a straight forward ‘user friendly’ tool that was easily adopted by entry level users,” said Robbye Frank, Express Scripts senior director. “Our team left WorkOtter training energized and enthusiastic about using the solution.”

WorkOtter allowed full integration with Microsoft Project, a short learning curve for Express Scripts team members and affordable pricing for the same features that come in more expensive, enterprise solutions.

Initially we hosted WorkOtter for Express Scripts for three months during their training and production pilot for 300 users. Express Scripts began running WorkOtter in their own environment more than nine years ago supporting 670 project managers and more than 7,100 users. The team can access their internal Express Scripts environment through their network from across the US and Canada with no performance issues.

“The software and the service were exceptional,” said Frank. “Having worked with multiple vendors of PPM tools in the past, I can say that working with WorkOtter is truly a partnership, not your average client/vendor relationship – they are committed to our success. WorkOtter has exceeded our expectations.”

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