WorkOtter Services

We Offer Amazing Configuration, Reporting, Training, And Customization That Institutionalize PPM In Your Organization


WorkOtter Services Include

Monthly Upgrades

WorkOtter customers enjoy unlimited, free, monthly updates to their software. We update the user’s guide, home page, and our website the week prior to monthly upgrades and hosted/enterprise customers can test on a test site prior to any upgrades.

  • No charge upgrades
  • Test site access
  • Hosted/Enterprise can skip a month

User’s Guide

The WorkOtter User’s Guide has everything you need to understand how to setup, use, and secure your WorkOtter PPM system. We update it every month to make sure you can take advantage of the latest features.

  • Online and linked to WorkOtter
  • Includes data model (for reporting)
  • Searchable and printable

Technical Support

WorkOtter customers enjoy unlimited technical support. If you are having problems – we are all here to help. Should you uncover a bug, rest assured we respond and solve over 90% of all problems within 24 hours and 99% within 48 hours. Unlike the other Gartner Magic Quadrant vendors, we stand behind (and also use) WorkOtter.

  • No charge support
  • Fast resolution of problems
  • Quick answers to your questions

Setup Assistance

New WorkOtter accounts are contacted by a friendly account manager who will help you get your account setup and will guide you through the implementation options. Our goal is your productivity, not our initial invoice.

  • Free setup
  • Free kick-off training
  • Free data uploads of users and organizations

Private Cloud Services

WorkOtter is hosted in a top tier, all steel frame, secure building. It is one of the largest facilities in the central United States. We designed our own cloud once we realized that public commercial clouds were slower, less secure, and more susceptible to performance issues.

Secured Data

WorkOtter utilizes banking grade, non open source SSL encryption and is SOC2 (formerly SSAE -16 and SAS70) and U.S. Department of Commerce Safe Harbor Certified. We use only Oracle database services for further security, performance and up-time.

24/7 Support

As good as WorkOtter is, our personal support is better. You may not think that is very important if you are researching vendors, but we (and our customers) assure you – your implementation depends as much on the software features as the company that stands behind it.