Recognize Multiple Success Metrics


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Our blog series – “Master Project Management” covers some of the essentials of the art and science of project management. It talks about defining true needs, building a solid team, and performing a financial analysis. It addresses how you can find the right balance points between extremes like “managing everything vs. managing nothing” and “doing work yourself vs. letting the team do everything.” This series will help develop the foundation you need to become a high performing project manager.

Recognize Multiple Success Metrics

Every organization has its own view of what matters in project outcomes.
The first level is meeting expectations. Note that regular variations on either side—exceeding or falling short of targets—are suspect. Both situations create unpredictability for the organization.

A second level of success is project efficiency. Explore multiple ways to evaluate efficiency. How could you measure the level of disruption to your or the client’s workplace? What would efficient application of resources look like? What would indicate that your team came through conflict as a stronger unit?

A third level is customer or user utility. Was the original problem solved? Was there a verifiable increase in sales, income, or profit? Did you realize the estimated savings? Is the customer (internal or external) actually using the output?

A fourth level is organizational performance. What lessons did you learn from the project? How and where are those lessons being applied elsewhere?

To improve the odds of succeeding at all these levels:
Clarify all expectations: Talk to your manager, other project leader, and anyone else to investigate the expectations beyond the obvious

Understand the true need: Push beneath the stated goals to discover the need underlying the project.

Document goals and achievements: No one else in the company will be as familiar with the process and outcomes of a project as you and your teammates. Become your own publicity department by documenting success metrics on all four levels.

WorkOtter helps you successfully execute your program process strategy for project success. Get a demo of WorkOtter and see how we can make your program management effective.

Next Step: Use Documentation Wisely

“Project Management: 24 Lessons to Help You Master Any Project” by Gary R. Heerkens is a copyrighted work of McGraw-Hill and McGraw-Hill reserves all rights in and to the Content. ©2007 by The McGraw-Hill Companies. Purchase the book on Amazon.